sales and customer service

How do I return a system?

How can I compare AIRSHIP systems with other systems?

What payment options do I have?

general technology

All about frame rates

How does video compression work?

How efficient is H.264 video compression?

How does dual stream work?

How does motion detection work?

What operating system is used?

airship software

I am viewing full screen. How do I get the interface back?

How do I set up a motion detection alarm?

What are video profiles and how do they work?

What’s an Electronic Map?

I clicked the snapshot button, but nothing happened. Where’s my snapshot?

Data Execution Prevention - Random Errors

airship hardware

Can I add hard drives later if I need to?

Can I upgrade the system myself?

How many channels of video can I record at the same time?

video

How much video can I store?

How can I get the best recording images?

What kind of cameras can I use?

What video format options do I have?

networking

Why can’t my AIRSHIP client software connect to the server?

Why can’t my Web client connect to the server?

ptz cameras

Where are the Zoom/Iris/Focus controls? I don’t see them anywhere.

Why do my PTZ cameras use more bandwidth/storage space than stationary cameras?

Why won’t the PTZ controls on the server software’s main interface respond to my clicks?

sensors and relays

I installed a relay and it doesn’t fire when its associated trigger occurs. Why not?

I installed a sensor and it doesn’t activate anything in the software. Why not?